Frosted Glass & Pearl Pendant Necklace By Florrie Olivia

REFUND POLICY

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We hope you are very happy with your order; if not, please get in touch immediately.

Items can only be returned if they were purchased from this website.

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Please note that postage can only be refunded on top of the item if you have received an incorrect or damaged item. If you change your mind about the product, you will have to pay for the return postage, and you will receive a full refund of your original purchase price + the original postage cost. If you notice that your order is damaged, please photograph the damaged packaging. We recommend using a proof of postage or tracked service at your own risk.

If you need to return your item, please send it to:

Bonhomie, 26 - 28 Market Street, Spilsby, Lincolnshire, PE23 5JX

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bonhomie.spilsby@gmail.com

07763 857810

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Thank you for shopping with us.

SHIPPING POLICY TO GB

Orders will be shipped within 48 hours of purchase. Shipping cost is calculated by weight. Postage is a minimum of £2.95 upwards, to cover our basic postage and packaging costs.

We ship using the most appropriate, economical, and reliable service for each order. Please let us know if you have a preference via a 'note' at checkout, and we will do our best to accommodate your needs. We use Royal Mail, Evri, In Post and Yodel. Unfortunately, we cannot post to the USA and are currently exploring options for Europe and the rest of the world. Please get in touch if you have any queries bonhomie.spilsby@gmail.com

We offer a Gift Wrapping Service. Please just ask via email bonhomie.spilsby@gmail.com Your items will be packaged with great care. We reuse packaging where possible, with sustainability and our precious planet in mind.

CLICK & COLLECT

Items can be purchased on the website and collected in-store. Please select 'store pickup' at checkout.

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We will notify you when your order is ready to collect. We aim to make this possible on the same day. Please bring your order confirmation when you pick up.

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Our shop opening times are

Monday: 10:00 - 16:00

Tuesday: Appointments only

Wednesday: 10:00 - 16:00

Thursday: 10:00 - 16:00

Friday: 10:00 - 16:00

Saturday: 10:00 - 16:00

Sunday: Closed

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Please email us bonhomie.spilsby@gmail.com if you have any queries or would like to arrange a specific time to collect.